Customer Service Terms and Conditions
1. SHIPPING OPTIONS
All ZAAZ online orders are shipped and delivered on business days (Monday-Friday, excluding federal holidays within the United States). Most orders are shipped and processed via UPS Ground, depending on product availability. If you live within a ZAAZ Home Assembly area, you may be eligible for home assembly.
2. ORDER PROCESSING
Orders are processed within five business days (processing time does not include weekend days or major holidays). Orders placed on Saturday and Sunday will begin processing the following Monday. To place an order to be shipped to a location outside the United States please call our customer service at 888-664-9229(ZAAZ) or email [email protected] Our current shipping timeframe is 2-3 weeks from date of purchase.
All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.
3. ORDER CANCELLATIONS
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
• Item(s) no longer available
• Difficulty in processing payment information
• Cannot ship to address provided
• A duplicate order was placed
If your order is cancelled, you will receive an email notice to explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact Customer Service at 888-664-9229(ZAAZ) or via email at [email protected]
4. RETURNS / EXCHANGE INSTRUCTIONS
All ZAAZ Whole Body Vibration machines have a 30-Day equipment return policy. A 20% restocking fee will apply to all returns except where prohibited by law. Return shipping fees are not refundable. We also reserve the right to charge full retail price for any promotional items received in conjunction with the original sale. Your return will be processed promptly upon its arrival and all exchanges will be shipped via Standard Service. Processing and transit time for exchange packages is usually 5-7 business days from the time the exchange is received. No returns are permissible after 30 days from the date of delivery.
PLEASE NOTE: Any returns using American Express will be subject to a 3.5% fee on top of any other applicable fees. This is not our choice, we are not refunded these transaction fees from American Express ourselves so we are forced to pass this charge back to the consumer. We do not offer refunds on Accessories.
5. DAMAGED ITEMS
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage has occurred to the item(s) in your shipment, please contact us immediately at 888-664-9229 within 3 business days of the arrival of your order. Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.
If your machine does not operate properly and is purchased from an authorized dealer of ZAAZ equipment, we will repair or replace your machine at no charge, under the following terms:
Standard Warranty (included with purchase): 2 years on motor, parts, and labor.
Extended Warranty: 5 years on motor, parts and labor.
Lifetime Warranty: motor, parts and labor repairs for the life of the machine.
In the course of repair or replacement of your machine we may recommend how to prevent a problem from reoccurring. ZAAZ reserves the right to withdraw the warranty if these recommendations are not followed. This warranty is exclusive and is in lieu of all other warranties whether written, oral or implied. ZAAZ’s liability in all cases is limited to the replacement price of the machine and ZAAZ will not be liable for any other damages, whether indirect, consequential, or incidental arising from the sale or use of the product. ZAAZ machines are for domestic use only. Use of this machine for commercial use without prior written consent is prohibited. Receipt of purchase must be provided to receive service under warranty. This warranty is non-transferable.
7. CURRENT PRICING
Current pricing for ZAAZ Oscillation Vibration machines is as follows and is subject to change:
ZAAZ 20K Retail: $2,569 + sales tax
ZAAZ is pleased to offer several convenient financing options. Please see Financing section below.
8. PAYMENT OPTIONS
Credit cards accepted:
• American Express
For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
As a finance customer, you agree to the payment schedule and authorize your credit/debit card to be charged accordingly. Failure to make payment as agreed upon in the contract at checkout will forfeit warranty benefits and will result in the repossession of WBV equipment, penalties, and legal action to the fullest extent of the law. You acknowledge & confirm that the information you provide at checkout is true and accurate. You hereby acknowledge receiving and reading a completed copy of this disclosure along with copies of any documents referenced. The delivery and signing of this disclosure does not constitute an obligation on the part of the creditor to make the loan as identified. You are not required to complete this agreement merely because you have received these disclosures or signed a purchase request.
In the event that any payment is more than 10 days late, ZAAZ shall have the right to charge additional interest on all due and unpaid amounts at a rate of one and one-half percent (1.5%) per month for so long as such amounts remain unpaid. Upon the occurrence of two or more consecutive late payments, that have not been cured within 15 calendar days of notice of such late payment, ZAAZ shall have the right to demand and accelerate all amounts immediately due and payable, redeem the security interest in the equipment purchased, or to exercise any other right or remedy provided by contract or applicable law.
You grant ZAAZ a security interest in the property being purchased to secure full payment, and upon a default of payment obligations hereunder ZAAZ shall have the right to exercise any other right or remedy available to a secured party under applicable law.
Creditor reserves the right to sell, assign, transfer, negotiate or grant participations in all or any part of, or any interest in, its rights and obligations under this financing, credit and purchase agreement.
Current Financing Rates:
12 Month Term
24 Month Term
Finance payments start 30 days after the date of sale and are collected from original form of payment.